Privacy Policy | Mid West ARIES

1. Introduction

Mid West ARIES (“we”, “our”, “us”, or “Service”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your Personal Data when you visit our Website [https://midwestaries.ie], interact with us, or use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information or Personal Data that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Data Controller

The data controller responsible for your Personal Data is Mid West ARIES. We are part of the Mental Health Services, Mid West Community Healthcare, Health Service Executive Office (HSE). If you have any questions about this Privacy Policy or how we handle your Personal Data, please contact us at:

Email: michael.oneill8@hse.ie
Tel: (061) 492085
Address:
Mid West ARIES
Roselawn House
University Business Complex
Limerick
V94 CK65

3. Personal Information and Data We Collect About You

We receive personal information about you that you give to us, that we collect from your visits to our website and social media pages. We only collect Personal Information which we need to provide our service, and that is relevant for the purposes for which we intend to use it.

We may collect and process the following categories of Personal Data:

Identity Data: Your Name
Contact Data: Email address and/or phone number and/or postal address.
Technical Data: IP address, browser type, operating system, time zone, and location.
Usage Data: Information about how you use our Website and service.
Communications Data: Preferences on how we communicate with you.

4. How We Collect Your Personal Data

We collect Personal Data from and about you through:

Direct Interactions: You may provide Personal Data by filling in forms (online or paper based) or by corresponding with us by post, phone, email, or otherwise.
Automated Technologies: As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
Third Parties: We may receive Personal Data about you from third-party services such as analytics providers and search engine providers.

IMPORTANT: For full details on how we use Cookies to collect Personal Data please read our Cookie Policy.

5. How We Use Your Personal Data

We use your personal information for a variety of reasons. We rely on different legal grounds to process your personal information, depending on the purposes of our use and the risks to your privacy.

To fulfill a contract: We may process your Personal Data to provide you with products or services. You will receive emails from us to help us provide that service to you e.g. workshop confirmation booking emails, workshop reminder emails or post workshop “learner pack” emails. We do not share your personal information with companies that would send their marketing to you.
With your consent. We may process your Personal Data where you have given explicit consent, e.g. if you have subscribed to our mailing list or returned a permission to contact form or made a permission to contact request via email or phone. We may use and process your personal information for the following purposes where you have consented for us to do so:
- To contact you via email, phone or by post (as you have indicated) with information about our resources, events, launches and services. You may withdraw your consent for us to use your information in any of these ways at any time. Please see the section “Your rights in relation to your personal information” below for further details.
Compliance with legal obligations. We may process your Personal Data to comply with legal or regulatory obligations:
- To keep a record relating the exercise of any of your rights relating to our processing of your personal information.
- To take any actions in relation to health and safety incidents required by law.
- To handle and resolve any complaints, issues or concerns we receive relating to the service we provide.
Where necessary for us to pursue a legitimate interest. We may use and process your personal information where it is necessary for us to pursue our legitimate interests for the following purposes:
- Processing necessary for us to promote our service and measure the reach and effectiveness of our campaigns and learning programmes.
- For analysis and insight conducted to inform our communication strategies, and to enhance your visitor experience.
- To fulfil and complete your orders (workshops, webinars, etc.) entered into with us.
- To identify and record when you have received, opened or engaged with our Website or social media or other electronic communications (please see our Cookie Policy for more information).
- In some cases, we may use automated methods to analyse, combine and evaluate information that you have provided to us. We collect and analyse this information in this way so that we can deliver the most appropriate customer experience to you by tailoring and making relevant all our service and communications.
- Processing necessary for us to support you with your enquiries.
- To respond to correspondence, you send to us and fulfil the requests you make to us.
- To analyse, evaluate and improve our Service so that your visit and use of our Website and Service is appropriate to your needs.
- For co-production development purposes.
- Processing necessary for us to operate the administrative and technical aspects of our Service efficiently and effectively.
- To administer our Website, and our social media pages and for internal operations, including troubleshooting, testing, and statistical purposes.
- For the prevention of fraud and other criminal activities.
- To verify the accuracy of data that we hold about you and create a better understanding of you as a Website visitor and learner.
- For network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access.
- To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request).
- For efficiency, accuracy or other improvements of our databases and systems, for example, by combining systems or consolidating records we hold about you.
- To enforce or protect our contractual or other legal rights or to bring or defend legal proceedings.
- To inform you of updates to our terms and conditions and policies.
- For other general administration including managing your queries, complaints, or claims, and to send service messages to you.

6. Sharing Your Personal Data

We may share your Personal Data with:

Service Providers: Third parties who provide IT and system administration services.
Regulatory Authorities: Where required by law, we may share your data with regulators or other authorities.

7. International Transfers

We do not transfer your personal information outside of Europe. If we do so in the future, we shall let you know and take measures to protect your personal information. All information you provide to us is stored on our secure servers which are located within the European Economic Area (EEA). If at any time we transfer your personal information to, or store it in, countries located outside of the EEA (for example, if our hosting services provider changes) we will amend this policy and notify you of the changes. We will also ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.

8. Data Security

We take the security of your personal information seriously and use a variety of measures based on best industry practice to keep it secure. Nonetheless, transmissions over the internet and to our Website, and our social media pages may not be completely secure, so please exercise caution. When accessing links to other websites, their privacy policies, not ours, will apply to your personal information.

We employ security measures to protect the personal information you provide to us, to prevent access by unauthorised persons and unlawful processing, accidental loss, destruction and damage. We use Internet standard encryption technology (“SSL” or “Secure Socket Layer” technology) to encode Personal Data that you send to us when placing a booking order through our Website. The transmission of information via the internet is not completely secure. Although we will do everything possible to protect your personal information, we cannot guarantee the security of any personal information during its transmission to us online. You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we are at fault.

Our Website, and social media pages may contain links to other websites run by other organisations which we do not control. This policy does not apply to those other websites, so we encourage you to read their privacy policies. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content or thoroughness. Your disclosure of personal information to third party websites is at your own risk.

9. Data Retention

We are obliged to retain certain information to ensure accuracy, to help maintain quality of service and for legal, regulatory, fraud prevention and legitimate business purposes. If Personal Data is disclosed to us by you in connection with a general enquiry through the Website, for example where you enter your details into a website form or you send us an email, that Personal Data will be retained for a period that matches the purpose only, usually 1-2 years. Other information will be retained for no longer than is necessary for the purpose for which it was obtained by us or as required or permitted for legal, regulatory, fraud prevention and legitimate business purposes. In general, we (or our service providers on our behalf) will hold this information for a period of seven years, unless we are obliged to hold it for a longer period under law or applicable regulations. We will not hold your personal information in an identifiable format for any longer than is necessary for the purposes for which we collected it.

10. Your Rights In Relation To Personal Information & Data

You have the following rights with respect to your Personal Data:

Right to know: You have the right to know why your Personal Data is needed, what will happen to it, and how long it will be retained for.
Right of access: You have the right to access your Personal Data that is known to us.
Right to rectification: you have the right to supplement, correct, have deleted or blocked your Personal Data whenever you wish.
Right to revoke consent: If you give us your consent to process your Personal Data, you have the right to revoke that consent and to have your Personal Data deleted.
Right to transfer your data: you have the right to request all your Personal Data from the controller and transfer it in its entirety to another controller.
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

11. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. For more details, please see our Cookie Policy.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Mid West ARIES
Roselawn House
University Business Complex
National Technology Park
Limerick
V946K65
Ireland
Website: https://midwestaries.ie
Email: michael.oneill8@hse.ie
Tel. 061 492085